FRBS First Roofing and Building Services

"Saw their advert on STV, and then drove past their new branch on Clarkston Road in Cathcart, Glasgow. So thought I'd give them a go. Called and spoke to Darren and he arranged for one their people to come out, and provide a quote for my roofing job. He said it would the following day, between 9am & 2pm. In that case, due to the time window, could the person call me 15min before he arrives, so I can make sure I don't miss them. So the next day waited patiently for the call, and my visit. I was on another call when I had a missed call, and voicemail. I immediately called back a minute later, to be told by James that "he is too busy...and won't be coming now". I explained that I had waited in all morning, and was on another call when he rang. He was abrupt & rude, and emphasised he is the boss, and that's that...and hung up! I called the office and spoke to Darren again, who said he would investigate and call me back. He didn't...so called him back after 30mins...and he was apologetic, and asked if I want to speak to his manager...before answering, James came on the phone...the very same, who keeps reminding me he is the boss. "Listen Mate" he says, "we're so busy just now, so go and find another firm for your job!" I tried to respond, by commenting on his unprofessional & unbusinesslike behaviour, but he kept talking over me...Good Greif...I think I dodged a bullet! I can't comment on their work, as I didn't get very far on the normal business process, quote, job, etc... but if this is their attitude, especially after raising their company profile on TV, please James...get some basic training on how to be a pleasant Human being! For the record, James McAllister is the Company Director, and their company registered address is Mitchell Street, in Glasgow."

"I cannot recommend First Roofing & Building Services highly enough! My 82-year-old mum, who is battling cancer, was recently targeted by a roofing scam company. She was left stressed, vulnerable, and unsure of what to do. That’s when First Roofing & Building Services stepped in—and truly saved the day. From the very first call, their team was compassionate, professional, and incredibly understanding of our situation. They assessed the damage thoroughly, explained everything clearly, and worked quickly to fix all the issues that the scammer had left behind. Their workmanship was exceptional, and they treated my mum with the kindness and respect she deserved. It’s rare to find a company that combines honesty, efficiency, and genuine care, but First Roofing & Building Services has it all. They didn’t just repair a roof—they restored our peace of mind. If you want a company that is trustworthy, skilled, and genuinely caring, look no further. We are forever grateful to them for turning a stressful nightmare into a positive experience."

"FRBS provided a brilliant service from start to finish when I had my flat roof and tiled roof replaced. The work was done on time and the team were friendly, professional and took great care of my property. I would highly recommend First Roofing and building services."

"Would highly recommend First Roofing and Building Services. Replacement Velux windows fitted to a high standard, impressed by work ethic, a team of two systematically worked well together, tidying as they went along, no mess left behind, old windows taken away, good camaraderie, felt they went above and beyond, excellent customer service."

"On contacting FRBS from start to finish I was impressed. Anthony provided information showing samples of work excellent job done promt in timing workmen actually showed up when they were supposed to tidied up at the end of the day.Wouldn't hesitate to use or recommend FRBS in future very competitive prices."